FAQs
❓ FAQs – YUGA COLLECTION
Your Questions, Answered with Sparkle ✨
We know you might have questions about our jewellery, services, and policies — so we’ve answered the most common ones here! If you still need help, we’re just a message away.
💍 Product & Quality
Q1. What kind of Jewellery does YUGA COLLECTION offer?
A: We offer premium artificial, imitation, and anti-tarnish jewellery inspired by traditional, bridal, and modern trends — including necklaces, earrings, bangles, rings, and more.
Q2. What is anti-tarnish jewellery?
A: Our jewellery is specially coated with a protective anti-tarnish layer, which helps maintain shine, color, and finish even after multiple uses.
Q3. Will the jewellery fade or lose color?
A: No! With proper care, our anti-tarnish jewellery stays beautiful for a long time. We use high-quality plating and finishing to ensure durability.
Q4. Is your jewellery skin-friendly?
A: Yes, 100%! Our products are nickel-free and lead-free, making them safe and comfortable for all skin types.
📦 Orders & Shipping
Q5. How can I place an order?
A: You can shop directly on our website, or contact us on Instagram/WhatsApp for custom orders or styling help.
Q6. Do you offer Cash on Delivery (COD)?
A: Yes, we offer Cash on Delivery for selected pin codes in India. Prepaid options are available for all locations.
Q7. When will I receive my order?
A: Orders are usually processed within 24-48 hours and delivered within 4-7 business days, depending on your location.
Q8. Do you ship internationally?
A: Yes, we do! Please contact us directly for international shipping charges and delivery timelines.
💬 Customization & Support
Q9. Can I request customized jewellery?
A: Absolutely! We love bringing your ideas to life. Reach out to us for custom bridal sets, personalized gifts, or unique designs.
Q10. How can I contact YUGA COLLECTION for queries?
A: You can reach us via:
📧 Email – support@yugacollection.in
📲 WhatsApp – [+91-8355836500]
📷 Instagram – [@yugacollectionofficial]
🔄 Returns & Exchanges
Q11. What is your return policy?
A: We accept returns/exchanges within 3 days of delivery for damaged or incorrect items only. Please share an unboxing video for easy processing.
Q12. What if I receive a damaged product?
A: We’re sorry! Please contact us within 24 hours of delivery with a photo/video, and we’ll arrange a replacement or refund.
🧽 Care Instructions
Q13. How do I care for my YUGA jewellery?
A:
✔ Store in a dry, air-tight box
✔ Keep away from perfumes, water & sweat
✔ Wipe gently after use with a soft cloth
✔ Avoid sleeping or bathing with jewellery on
💖 Still have questions?
We’re happy to help!
Contact us anytime and our team will get back to you quickly.
📞 Customer Care: +91-8355836500
📧 Email: support@yugacollection.in
📷 Instagram DMs: @yugacollectionofficial